In most organizations, it is not uncommon for teams to raise multiple or duplicate tickets for the same issue. Further, support teams need to manually assign tickets and create corresponding issues in the project management tool. Klera automatically synchronizes data across all such ticketing and project management tools, helping organizations reduce their swivel chair efforts, avoid alert fatigue, ensure smoother operations, and achieve higher productivity.

Synchronize tickets and issues automatically across tools
such as ServiceNow and Jira in real time.

  • Expedite tracking, qualification, and prioritization of support tickets
  • Automatically identify and group duplicate tickets
  • Sync data across tools to automatically create corresponding issues for resolution
  • Assign tickets intelligently using Machine Learning
  • Update periodic status in both tools to ensure SLA compliance

Benefits of Data Synchronization

Product Owner

Product owners get accurate metrics for assessing the project status by tracking recurring issues, bottlenecks, resource requirements, budgets, and more.

Operations

With automated ticket assignments, operations and support teams easily manage their work, collaborate better to resolve issues quickly, and consistently meet SLAs and compliances.

Software Engineering

Developers can avoid conflicts and duplication of work, collaborate with the support team to resolve issues in a cohesive manner, and ensure higher productivity.

Explore More Use Cases

Insights Delivery Insights Delivery Gather, Analyze, and Synchronize Data Across
Sources to Deliver Contextual Insights
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Unified Product Backlog Use Case Unified Product Backlog Synchronize Data from Multiple Tools
to Create aSingle Source of Truth
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Program Increment Planning Use Case Program Increment Planning Improve Cross-Functional Collaboration and
Align Development With Business Objectives​
Learn More

Resources

Rapid, No Code, Intelligent Apps

eBook

Real Time Data Synchronization

Did I Miss A Customer Request? A Product Owner’s Dilemma

Blog

Did I Miss A Customer Request? A Product Owner’s Dilemma

Experience the Power of a Unified Product Backlog

Webinar

Experience the Power of a Unified Product Backlog

Resources