Are similar trouble tickets being opened? Am I likely to breach an SLA? Who and what issues are on the critical path?
Klera brings ServiceNow and Jira seamlessly together to:
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Identify which escalated issues in Engineering are likely to breach SLA in Operations
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Get critical issues resolved by the most appropriately skilled personnel to avoid financial penalties
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Trend customer sentiments based on content of reported incidents
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Selectively write-back from ServiceNow to Jira based on business criteria
Directly impact customer satisfaction by successfully meeting SLA deadlines.
