Are similar trouble tickets being opened? Am I likely to breach an SLA? Who and what issues are on the critical path?
Klera brings ServiceNow and Jira seamlessly together to:
Identify which escalated issues in Engineering are likely to breach SLA in Operations
Get critical issues resolved by the most appropriately skilled personnel to avoid financial penalties
Trend customer sentiments based on content of reported incidents
Selectively write-back from ServiceNow to Jira based on business criteria
Directly impact customer satisfaction by successfully meeting SLA deadlines.