Are similar trouble tickets being opened? Am I likely to breach an SLA? Who and what issues are on the critical path?

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Klera brings ServiceNow and Jira seamlessly together to:

  • Identify which escalated issues in Engineering are likely to breach SLA in Operations

  • Get critical issues resolved by the most appropriately skilled personnel to avoid financial penalties

  • Trend customer sentiments based on content of reported incidents

  • Selectively write-back from ServiceNow to Jira based on business criteria

Directly impact customer satisfaction by successfully meeting SLA deadlines.

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Key Use Cases Enabled for Customers