Proactively identify incidents that are likely to breach customer SLA

Experience It Now

Klera brings ServiceNow and Jira seamlessly together to:

  • Identify which escalated issues in Engineering are likely to breach SLA in Operations.
  • Get critical issues resolved by the most appropriately skilled personnel to avoid financial penalties.

  • Trend customer sentiments based on content of reported incidents.

  • Selectively write-back from ServiceNow to Jira based on business criteria.