Customer raised a critical ticket. Which features and lines of code caused it? Who is best suited to resolve the defect?
Klera enables seamless traceability across ServiceNow, Jira, and GitLab to:
Quickly establish the ‘golden thread’ – which feature roll-out led to defects in production and what was its code impact
Identify frequently modified files, that could have generated hotspots, and who worked on them
Get recommendations, using machine learning, on who is best suited to resolve a defect
Extend the analysis to include quality gates and measures to determine if the pass criteria need to be redefined
Improve customer satisfaction by speeding up cycle time to resolve defects and reducing customer reported defects over time.