Effective January 01, 2020.
For the scope of this document, “Personal Information” is any information, whether true or not, and whether recorded in a material form or not, that relates to you, and which, alone or in combination with other information, could reasonably be used to identify you. However, it does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
If you are using our product/service as part of a service other than a cloud implementation (e.g., one that is hosted on-premise by your employer), then:
- We will not collect, use or share any personal information about you; and
Information We Collect
We may collect or receive Personal Information about you in various ways, depending on which of our product/service, or our applications or websites you use and how you interact with us.
Information You Provide and Information We Collect From Other Sources
You may choose to submit Personal Information and other information to us by purchasing h our “Product/Service”. Or, when you create and manage a user account, join or connect with our social network, request technical support services or any other information or support from us, You can communicate with us by email, telephone, or online chat and upload information through our “Product/Service”,. You can also subscribe to newsletters or other services, register for training or conferences, purchase products and services, submit job applications, or participate in surveys.
For certain “Product/Service”, we may ask you to provide information that includes:
- Basic personal details (e.g., your name, title, and gender);
- Contact details (e.g., your email address, postal address, and phone number);
- Professional details (e.g., your company or organization name and any professional organization memberships);
- Usernames or URLs;
- Payment details (e.g., credit card information, bank account, etc.)
- Your photo; and
- Any other Personal Information you choose to provide us (e.g., in communications with technical support services, marketing teams, or during the provision of products/services).
Some of this information is necessary for us to provide you a particular “Product/Service”. And, the delivery of this “Product/Service” may be affected if you do not provide certain information.
We may also collect the above information from other sources as well. We may collect this information from publicly available sources (such as your employer’s website or professional social networks such as LinkedIn), and may obtain Personal Information from third party data providers which maintain lists of individuals’ contact information. Other users of our “Product/Service” may provide information about you when they submit content through use of our “Product/Service”. For example, you may be mentioned in a technical support case opened by someone else. Similarly, an administrator may provide your personal data such as when they designate you as the billing or technical contact on your company’s account.
Please note that we may also have access to information about you that our customers may upload on our cloud services.
The Biometric Information is subject to third-parties’ own privacy policies, terms and conditions and other policies. In such cases, we shall not be responsible for protection of personal information. However, we encourage you to read those third-party policies and agreements before participating in such credentialing activities.
Information We Collect
When you access or use our “Product/Service”, we may collect certain information about your device and how you use our “Product/Service”. Such information may include:
- Version information, or details about the web browser or application that you are using
- Products/services you purchased, with the pricing;
- If you are using a mobile device, then the model of the device and its operating system;
- Crash data;
- A unique identifier that we assign to you;
- Your IP address; and
- Information about your usage of our “Product/Service”, including what functions or pages you use, the frequency of your use, links that you click on, and how often you log in.
In addition to the above, to provide certain features of our “Product/Service”, we may request for your permission to access your device location. You can share your location information through one of our applications or websites and can then stop the collection of this information by changing the settings of your device or by uninstalling the applications. In addition, even if you have not enabled location services for the applications or websites, we may derive your general location information from your use of the applications or websites, including your Bluetooth signals while using our Product/Service.
Cookies and Similar Technologies
Some of our websites may also feature cookies associated with certain unaffiliated companies. For example, we partner with other companies to provide you with connections to certain social networks, such as Facebook, LinkedIn and Twitter, and to provide you with additional features such as YouTube and Vimeo. By engaging with such other companies’ sites, for instance, by clicking the Facebook “Like” button found on our site, such companies may place sessions or persistent cookies on your device. By doing this, these third parties may collect information about your online activities over time and across websites. The use of these cookies is subject to such third-parties’ own cookie policies, which we strongly recommend you review.
Web Analytics and Interest-Based Advertising
We may use web analytics services like Google Analytics on our websites., . The service providers that administer these services use technologies such as cookies to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to or collected directly by these service providers, who use the information to evaluate use of the website or for advertising purposes, as described below.
Some of our online advertising takes place through Google display advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize, and serve ads across the internet based on a user’s past visits to our website.
You can opt out of Google Analytics for Display Advertising or customize Google Display Network ads using the Google Ads Preferences Manager. To disable Google Analytics in general, please download the browser add-on for the deactivation of Google Analytics provided by Google at https://tools.google.com/dlpage/gaoptout. To learn more about other ad networks, including how to opt-out, click here.
Do Not Track
Some web browsers and mobile devices incorporate a “do not track” feature which signals websites and online services that you do not wish to be tracked. Currently there is no accepted standard that describes how to respond to such do-not-track signals, so we do not recognize or respond to these signals.
How We Use the Information We Collect
We may use this information to:
- Provide products/services to you;
- Bill invoice you;
- Manage any accounts that you may have with us;
- Validate your identity;
- Send personalized marketing messages via email, post and telephone to you. Where required by applicable law, we will only send these messages with your consent, and you have the right to opt out of them by contacting us;
- Serve relevant advertising on our site and third-party sites related to our products and services which are personalized as per your interests;
- Provide you with notice of product releases, special events, trainings, promotions or other relevant matters;
- Respond to your inquiries;
- Improve our services to you;
- Solicit your feedback;
- Prevent you from having to re-enter Personal Information about you on future visits to our websites or subsequent use of our applications;
- Facilitate your access to third-party services and resources;
- Keep track of your activities;
- Process your payments and purchases;
- Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions);
- Comply with applicable legal requirements, relevant industry standards and our policies.
We also use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
If you are an individual in the E.U., we may be required to have a legal basis to process your Personal Information for these purposes under applicable E.U. law. We may ask for your consent in certain circumstances as indicated above, but if we do not ask for your specific consent:
- We use your Personal Information for certain purposes as it is necessary to comply with contractual obligations we have towards you, including when we provide our “Product/Service” to you in accordance with the applicable terms and conditions, or when we process payments and purchases you make;
- We may also use Personal Information to comply with our legal obligations, such as financial reporting obligations and compliance with subpoenas or similar court orders or order of Government/Statutory/Federal Agencies; and;
- Where not strictly required by contract or by law, we use Personal Information to meet our legitimate business interests (when the use is not overridden by your data protection interests) in running our business efficiently, in advertising our products and services to existing and prospective customers, understanding how our business is performing defending our interests and our legal rights, and keeping our records accurate and up to date. We take steps to ensure that your Personal Information is not used in ways other than those you would expect, and subject to laws in the country where you live, you have the right to object to our uses of Personal Information on this basis.
How We May Share Information
We disclose information about you:
- To our third-party service providers;
- To our other group companies;
- If we are required to do so by law, regulation or legal process (such as a court order or subpoena),
- In response to requests by government agencies, such as law enforcement authorities,
- When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity
- To protect our legitimate business interests or
- With your consent, in any other case. We also reserve the right to transfer any information we have about you in connection with any sale or transfer of all or a portion of our business or assets, including in the event of a reorganization, dissolution or liquidation.
In addition, if you are using our product/service, we may share some of this information with the administrator of our product/service network that you are a member of, with other users of our Mobile application, or with third party services with which our application is integrated.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect the Personal Information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
We also ensure that, in compliance with applicable law, we do not retain Personal Information longer than necessary. We will keep personal data about you for as long as we have a relationship with you., For example, as long as you wish to keep receiving marketing messages from us, or as long as you are a customer (and for a reasonable period thereafter). When determining how long to retain Personal Information after we no longer have a relationship with you, we take into account how long our customers usually want to continue hearing from us, our legal obligations and the expectations of regulators, as well as the length of time information is needed for internal audit purposes and to exercise or defend our legal rights.
Links to Other Websites
Our “Product/Service” may contain links to websites maintained by third parties, whose information and privacy practices differ from ours, for example, websites that process online payments. We are not responsible or liable for the content of any such websites, any use of such websites or the information or privacy practices employed by the providers of such websites. We encourage you to read the privacy statements of all third-party websites before using such websites or submitting any Personal Information or any other information on or through such websites.
Not for Use by Children
The Services are not intended for individuals under the age of thirteen, and we do not knowingly contact or collect Personal Information from them. If you are under the age of thirteen, these Services are not intended for you and you should not provide us with any Personal Information.
Access and Correction
To request a copy of the Personal Information we maintain about you, update or correct inaccuracies in that information, or request that we remove your Personal Information from our systems and stop contacting you at any time, please send an email to firstname.lastname@example.org
You also have in particular circumstances the right to object to our uses of your Personal Information, the right to restrict our uses of your Personal Information, and the right to have personal data transmitted in electronic form to you or to a third party (the right of “data portability”).
How to Contact Us
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority in the country in which you live, via their website.
This Policy will be governed by and construed according to the laws of United States and by law of county of Santa Clara, California subject to the jurisdiction of the state courts of California.
PRIVACY NOTICE AND DISCLOSURES FOR CALIFORNIA RESIDENTS
Your Rights and Choices: The CCPA provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
- Access to Specific Information and Data Portability Rights. You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable request, we will disclose to you:
(i) Personal Information we collected about you;
(ii) The sources of the personal information we collected about you;
(iii) Our business or commercial purpose for collecting or selling that personal information;
(iv) The categories of third parties with whom we share that personal information, if any;
(v) The specific pieces of personal information we collected about you (also called a data portability request);
(vi) If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
(a) Sales, identifying the personal information categories that each category of recipient purchased; and
(b) Disclosures for a business purpose, identifying the Personal Information each category of recipient obtained.
- Deletion Request Rights. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- (i) Complete the transaction for which we collected the personal information, provide a product or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
- (ii) Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
- (iii) Debug products to identify and repair errors that impair existing intended functionality;
- (iv) Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
- (v) Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
- (vi) Comply with a legal obligation; or
- (vii) Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
- Exercising Access, Data Portability, and Deletion Rights. To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
E-mail: email to email@example.com.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
- Describe your request with sufficient details that allow us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm if the information relates to you or not. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
- Response Timing and Format. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you in writing about the reason and the extension period. Any disclosures we provide will cover only the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons why we cannot comply with a request. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without any hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
- Non-Discrimination We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- (i) Deny you product or services;
- (ii)Charge you different prices or rates for goods or services, including discounts or other benefits, or imposing penalties;
- (iii) Provide you a different level or quality of goods or services;
- (iv) Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Contact Information: If you have any questions or comments about this policy, or how we collect and use your information and want to express your choice and or wish to exercise your rights under the California law, please do not hesitate to contact us at: firstname.lastname@example.org