Use Cases2019-06-13T14:27:37+00:00

Use Cases by Seamlessly
Connecting the Dots
Across Your Tool Chain

Application Development
Life Cycle and DevOps

Enterprises, across industries, experience several pain points in their ALM and DevOps life cycle.  Pain points are independent of the tools and development practices in use – Waterfall, Agile Scrum, Kanban, Lean, SAFe® or Scaled Agile, DevOps, CI/CD and others.

By mining existing tools and seamlessly connecting the dots across multiple tools, Klera enables transformative, actionable use cases with 360° data-driven visibility across departments and distributed teams.

Delivery timelines are off track due to high lead times.
Where are the real bottlenecks?

Experience It Now

Klera mines Jira seamlessly to:

  • Identify ‘lead’ and ‘work in progress’ times for issues across distributed teams, projects and more.

  • Assess risks and process gaps whether using Agile Scrum, Kanban or Scaled Agile.

  • Take corrective actions and track improvement trends in an automated way.

 Increase productivity with significant time savings through data-driven project management.

Can I proactively monitor the health of my CI/CD build pipeline?
Are we deploying high quality builds with frequent commits?

Experience It Now

Klera brings together Git, Jenkins, Sonar and Artifactory seamlessly to:

  • Monitor health of the CI/CD build pipeline and setup cognitive, proactive alerts spanning various tools.

  • Assess performance and quality of deployments in a unified way across multiple tools.

  • Extend build pipeline monitoring to include application monitoring (Nagios) and container monitoring (Kubernetes).

  Minimize risks efficiently with proactive, unified health and performance monitoring of the entire build pipeline.

What features and code changes are the source of frequently occurring defects? Can the discovery occur without long, iterative meetings?

Experience It Now

Klera brings Jira, Git and Sonar seamlessly together to:

  • Identify patterns of frequently occurring defects and features linked to them.

  • Link associated components, types of code changes made and potential hotspots in the code.

  • Assess quality measures and take corrective actions such as refactoring the component and more.

  10X cost savings by significantly reducing defect rate and eliminating long meetings.

Are similar trouble tickets being opened? Am I likely to breach an SLA?
Who and what issues are on the critical path?

Experience It Now

Klera brings ServiceNow and Jira seamlessly together to:

  • Identify which escalated issues in Engineering are likely to breach SLA in Operations.

  • Get critical issues resolved by the most appropriately skilled personnel to avoid financial penalties.

  • Trend customer sentiments based on content of reported incidents.

  • Selectively write-back from ServiceNow to Jira based on business criteria.

   Directly impact customer satisfaction by successfully meeting SLA deadlines.

Sales is confident of closing the deal. Support says otherwise.
What is the reality?

Experience It Now

Klera brings Salesforce and ServiceNow seamlessly together to:

  • Assess the true health of a customer account with an end-to-end view across departments.

  • Drive incidents to closure that lead to positive customer sentiments.

  • Eliminate risks and increase the probability of deal closure in a completely data-driven way.

 Significantly increase the probability of successfully closing an opportunity.

Use Cases Customers Are Benefiting From:

  • Early warning system to assess quality and delivery risks and take actions

  • Monitor if work being done is as per the aligned strategy

  • Plan a Program Increment and track PI metrics and dependencies

  • Lead time, Mean time analysis for identifying bottlenecks and process issues

  • Clear backlog and defects using unstructured data analysis

  • End-to-end visibility and monitoring of the DevOps CI/CD build pipeline

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